Frequently Asked Questions
Everything you need to know about shopping for sustainable home solutions.
Where do your products come from?
Our inventory consists of new and gently used home decor, appliances, and building materials donated by local residents and businesses in the Greater Toronto Area.
Do you offer delivery for large furniture or appliances?
Yes, we provide professional delivery services across the GTA for a flat fee based on your location. You can also opt for free in-store pickup within 48 hours of purchase.
What is your return policy for ReStore items?
To keep our prices low and support Habitat for Humanity, all sales are final. However, we offer a 14-day functional warranty on all electronic appliances to ensure they work as intended.
How do you ensure the quality of used items?
Every item donated to Habitat ReStore GTA undergoes a rigorous inspection and cleaning process by our staff and volunteers before being listed for sale.
Are the prices negotiable?
Our prices are fixed to ensure maximum funding for Habitat for Humanity's home-building projects, though we frequently run seasonal promotions and clearance events.
Can I donate my old furniture through the online store?
While you cannot donate directly via the checkout, you can visit our 'Donate' page to schedule a free pickup for large items that meet our quality standards.